Last updated: 3 June 2020
www.roarporridge.co.uk (‘Website’) is provided by ROAR PORRIDGE LTD (‘we’/’us’/’our’). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we’re providing this Privacy Notice (‘Notice’) to explain our approach to personal information. This Notice forms part of our Terms and conditions, which governs the use of this Website.
We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR). In particular, before obtaining information from you (including through use of cookies) we intend to alert you to this Notice, let you know how we intend to process the information (including through use of cookies) and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we’ll only process the information if you consent to that processing. The GDPR also defines certain ‘special categories’ of personal information that’s considered more sensitive. These categories require a higher level of protection, as explained below.
Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it’s unlikely we’ll possess and process any information relating to you.
We’ll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to start with this table at clause 4, which summarises what we intend to collect, or this table at clause 8.5, which summarises our use of cookies. The Notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won’t do. You should read this Notice in conjunction with the Terms and conditions.
Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We’ll endeavour to remind you of your right to opt-out on each occasion that we provide such information.
Information type |
Purpose and related details |
Justification |
Contact information |
· We ask for this to process your payment, fulfil your order and let you know information regarding the fulfilment of your order. |
· It’s necessary for the performance of a contract with you |
Payment details |
· We ask for this to process your payment. |
· It’s necessary for the performance of a contract with you |
Order Notes (optional) |
· We ask for this to fulfil your order. |
· It’s necessary for the performance of a contract with you |
Cookie name |
Cookie qualities |
Consent needed |
_fbp
|
· Facebook advertising · Category 4 – targeting and advertising · Third party: another website is placing the cookie · Persistent cookie, expiry: over two years · The information will be sent to facebook so that deliver a series of advertisement products such as real time bidding from third party advertisers · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
__stripe_orig_props
|
· Used to measure the effectiveness of marketing campaigns · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: unknown · The information will be sent to stripe so that they can measure the effectiveness of marketing campaigns · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
_ga
|
· Google Analytics cookies used for analytics and service improvement · Category 2 – performance · Third party: another website is placing the cookie · Persistent cookie, expiry: two years · The information will be sent to google so that information can be used for analytics and service improvement · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
_gac_UA-ID
|
· Google Analytics cookies used for analytics and service improvement · Category 2 – performance · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to google so that it can be used for analytics and service improvement · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
_gid
|
· Google Analytics cookies used for analytics and service improvement · Category 2 – performance · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to google so that it can be used for analytics and service improvement · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
_hjAbsoluteSessionInProgress
|
· The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count. It does not contain any identifiable information. · Category 2 – performance · Third party: another website is placing the cookie · Persistent cookie, expiry: 30 mins · The information will be sent to Hotjar so that they can track the beginning of the user’s journey for a total session count. It does not contain any identifiable information. |
Yes |
_hjid
|
· This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. · Category 2 – performance · Third party: another website is placing the cookie · Persistent cookie, expiry: 1 year · The information will be sent to Hotjar so that it can be used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
Yes |
tk_lr
|
· Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience. · Category 2 – performance · First party: we’re placing the cookie · Persistent cookie, expiry: 2 years |
Yes |
tk_or
|
· Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience. · Category 2 – performance · First party: we’re placing the cookie · Persistent cookie, expiry: 2 years |
Yes |
tk_qs
|
· Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience. · Category 2 – performance · First party: we’re placing the cookie · Persistent cookie, expiry: 2 years |
Yes |
tk_r3d
|
· Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience. · Category 2 – performance · First party: we’re placing the cookie · Persistent cookie, expiry: 2 years |
Yes |
_hjIncludedInSample
|
· HotJar cookie that uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. · Category 2 – performance · Third party: another website is placing the cookie · Persistent cookie, expiry: 1 year · The information will be sent to Hotjar so that it can uniquely identify a visitor during a single browser session and indicate they are included in an audience sample. |
Yes |
__stripe_mid
|
· A Stripe cookie that remembers who you are and to enable the website to process payments without storing any credit card information on its own servers. · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Stripe so that it remembers who you are and to enable the website to process payments without storing any credit card information on its own servers. · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
__stripe_mid
|
· Fraud prevention and detection · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Stripe so that it can help with fraud prevention and detection · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
__stripe_sid
|
· Fraud prevention and detection · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Stripe so that it can help with fraud prevention and detection · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
__zlcmid
|
· Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Zopim so that to provide live customer service chat on our Site · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
lang
|
· Used to store language preferences · Category 3 – functionality · First party: we’re placing the cookie · Session cookie |
Yes |
lsession
|
· Login session for Stripe Express Dashboard for Stripe Express Users · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Stripe so that Login session for Stripe Express Dashboard for Stripe Express Users · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
machine_identifier
|
· Stripe Card Processing · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Stripe so that Stripe Card Processing · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
merchant
|
· Fraud prevention and detection · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Stripe so that Fraud prevention and detection · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
private_machine_identifier
|
· Stripe Card Processing · Category 3 – functionality · Third party: another website is placing the cookie · Persistent cookie, expiry: 2 years · The information will be sent to Stripe so that Stripe Card Processing · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
Yes |
tk_ai
|
· Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled. · Category 3 – functionality · First party: we’re placing the cookie · Session cookie |
Yes |
session
|
· Login session for Stripe Dashboard · Category 1 – essential · Third party: another website is placing the cookie · Session cookie · The information will be sent to stripe so that Login session for Stripe Dashboard · The information from the cookie may be transferred to the US, and the receiving entity is registered with the EU-US Privacy Shield |
No |
woocommerce_cart_hash
|
· Helps WooCommerce determine when cart contents/data changes. · Category 1 – essential · First party: we’re placing the cookie · Session cookie |
No |
woocommerce_items_in_cart
|
· Helps WooCommerce determine when cart contents/data changes. · Category 1 – essential · First party: we’re placing the cookie · Session cookie |
No |
wp_woocommerce_session_ID
|
· Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. · Category 1 – essential · First party: we’re placing the cookie · Session cookie |
No |
Category 1 |
Strictly necessary |
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. We include in this category cookies that are used only for electronic communication. (The ICC doesn’t refer to these cookies, but the law is the same.)
Note that cookies for which another person is the controller will never be necessary for a service requested of you. On the other hand, if you’ve asked another person to send a cookie on your behalf for an essential feature of your website, that would be category 1. |
Category 2 |
Performance |
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. This information is only used to improve how a website works. |
Category 3 |
Functionality
|
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. |
Category 4 |
Targeting and advertising |
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. |
Privacy notice about necessary information
We have asked for personal information from you. This information is necessary for one of the reasons specified in the General Data Protection Regulation.
For more information, please read our full privacy notice at www.roarporridge.co.uk/cookie-and-privacy-policy
If you have any concerns, please contact us using the details provided in our privacy notice.
———————————————-
Cookie notice
This Website makes use of cookies.
The following cookies are necessary for a service that you’ve asked us to provide:
– session: Login session for Stripe Dashboard
– woocommerce_cart_hash: Helps WooCommerce determine when cart contents/data changes.
– woocommerce_items_in_cart: Helps WooCommerce determine when cart contents/data changes.
– wp_woocommerce_session_f3257b47a5bc4c79d9d107a97291c113: Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
The cookies listed below, however, are not strictly required for such a service, though we think they have the potential to enhance your experience:
– _fbp: Facebook advertising
– __stripe_orig_props: Used to measure the effectiveness of marketing campaigns
– _ga: Google Analytics cookies used for analytics and service improvement
– _gac_UA-ID: Google Analytics cookies used for analytics and service improvement
– _gid: Google Analytics cookies used for analytics and service improvement
– _hjAbsoluteSessionInProgress: The cookie is set so Hotjar can track the beginning of the user’s journey for a total session count. It does not contain any identifiable information.
– _hjid: This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
– tk_lr: Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.
– tk_or: Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.
– tk_qs: Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.
– tk_r3d: Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience.
– _hjIncludedInSample: HotJar cookie that uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
– __stripe_mid: A Stripe cookie that remembers who you are and to enable the website to process payments without storing any credit card information on its own servers.
– __stripe_mid: Fraud prevention and detection
– __stripe_sid: Fraud prevention and detection
– __zlcmid: Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.
– lang: Used to store language preferences
– lsession: Login session for Stripe Express Dashboard for Stripe Express Users
– machine_identifier: Stripe Card Processing
– merchant: Fraud prevention and detection
– private_machine_identifier: Stripe Card Processing
– tk_ai: Stores a randomly-generated anonymous ID. This is only used within the dashboard (/wp-admin) area and is used for usage tracking, if enabled.
Please indicate which of these cookies you are happy to receive from this Website. You may withdraw your consent at any time, through either the Website or your web browser (which can also be used to delete currently stored cookies).
This privacy notice and consent applies also to cookies placed by third parties without any input from us.
For more information about the cookies we use and our approach to the processing of personal information, please read our privacy notice at: www.roarporridge.co.uk/cookie-and-privacy-policy